Autentico artigianato consegnato direttamente dagli atelier tradizionali giapponesi

Shipping policy

Shipping cost

・As a general rule, the customer is responsible for shipping costs unless otherwise stated in the product section. Please be aware of this in advance.

・As of July 2022, shipping charges are as follows 

  ・All brands (except IMAMURA) : 30€ for Italy / Free for purchases over 300€. 

  ・IMAMURA brand: 10€ to Italy, 20€ to Spain / Free of charge for purchases over 300€.

Shipping country

・As of July 2022, we ship our products only to Italy (excl. IMAMURA). If you are interested in shipping to other countries than Italy, please contact us here. We reply to you after confirming if your request is doable or not.

Delivery method

・Items with different delivery timing will be shipped in order of when they are ready to be shipped.
・The delivery method is spesified by our store. Please note that customers will not be able to choose the delivery method.
・As a general rule, we do not accept dates or time specifications for the delivery timing.
・However, if for some reason you wish to specify a delivery method, date, or time, please be sure to contact us in advance [before placing your order]. We do not accept any requests after the order is placed. Please understand beforehand.

Delivery time

・We use a shipping method with a tracking number in order to ensure delivery to the customer.
・The number of days until arrival depends on the product, so please refer to the product overview.
・Please note that this does not apply to areas where natural disasters or large-scale events are held. Please understand this in advance.

Damage during delivery

・Please refer our Refund Pocily for scratches and dameges of products itself.


Altre storie sull'artigianato e le culture giapponesi a venire!

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